Terms of Service

Last updated: 30 September 2026

These terms govern your use of OneSell — the website onesell.shop, the OneSell mobile app, and every checkout link created with them (together, the "Service"). By creating an account, creating a link, or buying through a link, you agree to these terms, our Privacy Policy, Acceptable Use Policy, Refund & Cancellation Policy and Shipping & Delivery Policy.

1. Who we are

OneSell is operated by CodeSH Lab, Udyam Registration No. UDYAM-UP-28-0238789. Contact: support@onesell.shop, +91 97203 60817. In these terms "we" and "us" mean CodeSH Lab.

2. What OneSell does — and doesn't do

OneSell is software. It lets a seller create a product page and a shareable checkout link, and lets a buyer order and pay through that link. OneSell is not the seller of any product listed by sellers, is not a party to the sale, and does not hold, receive or forward the money for sales. Each sale is a contract directly between the buyer and the seller.

With ShopLink, a seller shows their products on a public page and a buyer sends the order to the seller as a WhatsApp message. OneSell is not part of that chat: it does not receive the order, and price, payment and delivery are agreed directly between the buyer and the seller.

3. Accounts and eligibility

• You must be at least 18 years old and able to form a binding contract under Indian law.
• Sellers sign in with Google or an email login link. Keep access to that account secure — you are responsible for activity under it.
• Give accurate information and keep it up to date.
• The Service is currently meant for sellers and buyers in India.

4. If you sell

• You are the merchant. You are responsible for your products, listings, prices, stock, quality, delivery, returns, refunds, customer support, invoices, and any taxes (including GST) and licences that apply to your business.
• List only what you are allowed to sell, and follow the Acceptable Use Policy.
• Buyer details you receive with an order (name, phone, email, address) may be used only to fulfil and support that order, and must be protected under applicable data protection law.
• You keep ownership of your photos, text and files. You give OneSell permission to store, display and deliver them as needed to run the Service (for example, showing your product page and delivering your digital files to buyers).
• Your ShopLink page is public. It shows your shop name, WhatsApp number, logo, products and prices to anyone who has the link. The link name you choose cannot be changed later. We may refuse or take back a link name that imitates another business or brand.

5. How payments work

Sellers choose how buyers pay them. OneSell takes no commission on sales; in both methods the money goes straight to the seller.

5.1 Razorpay (seller's own account)

• Buyers pay by card, UPI, netbanking or wallet into the seller's own Razorpay account. Razorpay's terms apply to those payments, and Razorpay fees, settlements, refunds and chargebacks are between the seller and Razorpay.
• By connecting Razorpay API keys, the seller authorises OneSell to use them only to create orders, check payment status and issue refunds the seller requests (for example, when an order is cancelled). Keys are stored encrypted. The seller can revoke access at any time by regenerating the keys in Razorpay.
• An order is marked paid only when Razorpay confirms the payment. Digital products are delivered automatically only for these confirmed payments.

5.2 Simple UPI (direct payment) — not verified, not guaranteed

With Simple UPI, the buyer pays the seller's UPI ID directly from their own UPI app. OneSell does not process, receive, see or verify these payments, and there is no payment guarantee, buyer protection or dispute resolution from OneSell for them.

• The buyer's "I've paid" and the seller's "Mark as paid" are only notes the two parties record for each other. They are not proof of payment, and OneSell does not check them.
• A buyer could tap "I've paid" without paying. Sellers must check that the money has actually reached their own bank or UPI app before accepting, shipping or handing over anything.
• A seller could receive a payment but not mark it paid, not deliver, or not refund. Buyers should pay by Simple UPI only to sellers they know and trust, or have spoken to directly, and keep their UPI transaction ID (UTR).
• Any problem with a Simple UPI payment — non-payment, wrong amount, non-delivery, refunds — must be settled directly between the buyer and the seller. OneSell cannot reverse, refund or recover these payments and is not liable for them. If asked, we may share the order details we hold to help the two of you, or with authorities where the law requires.
• Digital products can't be sold with Simple UPI, because an unverified payment can't trigger automatic delivery.

6. If you buy

• You are buying from the seller shown on the product page, not from OneSell. Check the product, price, charges, taxes and delivery method before you pay.
• Give a correct phone number, email and address so the seller can deliver.
• Cancellations, returns and refunds are handled by the seller — see our Refund & Cancellation Policy.
• Digital purchases are delivered through download links that may have a download limit and an expiry date set by the seller.
• If you order from a ShopLink page, your order is a WhatsApp message to the seller. OneSell saves what was in your cart so the seller can keep track of it, but does not see the message, is not a party to that order, and cannot help with a payment you make for it.

7. OneSell plans and fees

• The Free plan includes a limited number of active checkout links and a limited number of products on your ShopLink.
• Link packs are one-time purchases that add links to your account and do not expire.
• Pro is a one-month pass. It does not renew automatically; buying again adds another month on top of any time left.
• Plan payments go to OneSell through Razorpay. Refunds are available within 7 days as described in the Refund & Cancellation Policy.
• We may change plan prices or features for future purchases. We will not change what you already paid for during its current period.

8. Acceptable use and suspension

You may not use the Service for anything illegal, fraudulent, deceptive or harmful, or to sell items listed in the Acceptable Use Policy. You may not try to break, overload or get around the security or limits of the Service. We may remove listings, disable links, take down ShopLink pages or suspend accounts that break these terms, put buyers at risk, or where the law requires, and we may report suspected fraud to the authorities.

9. Service availability

We work to keep OneSell running smoothly, but the Service is provided "as is" and "as available". It depends on third parties — including Razorpay, UPI apps and banks, hosting, email and messaging providers — and may sometimes be unavailable or change. We may update, add or remove features.

10. Limitation of liability

To the extent the law allows, OneSell and CodeSH Lab are not liable for: products, their quality, legality or delivery; anything agreed between buyers and sellers; Simple UPI payments (see section 5.2); payment-provider decisions, delays, settlements or chargebacks; or indirect or consequential losses such as lost profits or data. Our total liability to you for any claim is limited to the amount you paid OneSell for plans in the three months before the claim. Nothing in these terms limits liability that cannot be limited under Indian law.

11. Indemnity

Sellers agree to compensate CodeSH Lab for claims, losses and costs arising from their products, listings, sales, taxes, or breach of these terms or the law.

12. Ending your account

You can stop using OneSell at any time and ask us to delete your account by emailing support@onesell.shop. Some records (such as orders and payment records) may be kept where the law requires — see the Privacy Policy.

13. Changes to these terms

We may update these terms. The date at the top shows the latest version. For significant changes we will give notice on the site or by email. Continuing to use the Service after a change means you accept it.

14. Governing law and disputes

These terms are governed by the laws of India. Courts in Gautam Buddha Nagar (Noida), Uttar Pradesh have jurisdiction, subject to any consumer protection rights you have.

15. Grievances and contact

Questions: support@onesell.shop. Complaints under the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020 can be sent to our grievance officer at grievance@onesell.shop. We acknowledge complaints within 24 hours and aim to resolve them within 15 days. See also Contact us.