Refund & Cancellation Policy
Last updated: 30 September 2026
OneSell is a platform: independent sellers use it to create product pages and accept payments. This policy covers two kinds of purchases — buying from a seller through a OneSell link, and buying OneSell's own plans (link packs and Pro).
1. Buying from a seller
The seller is responsible for their product, its delivery, and any cancellation or refund. Contact the seller first — their details are on your order page.
- Cancellation by the seller: if a seller cancels a paid order that was paid online (card, UPI, netbanking or wallet through the seller's Razorpay account), a full refund is issued automatically to the original payment method.
- Refund timelines: once issued, refunds usually reach you within 5–7 working days, depending on your bank or payment app.
- Cancellation by the buyer: ask the seller before the order is shipped or handed over. Whether a cancellation or return is accepted after that is up to the seller's own policy.
- Direct UPI payments: if you paid the seller directly by UPI ("Simple UPI"), the money went straight to the seller and OneSell cannot refund it. The seller must return it to you themselves. These payments are not verified or guaranteed by OneSell.
- Failed or duplicate payments: if money was deducted but the order failed, or you were charged twice, the payment gateway reverses it automatically, usually within 5–7 working days.
If a seller does not respond within 7 days about an online payment, contact us with your Order ID and we will help you reach them.
2. OneSell plans (link packs and Pro)
- Link packs are one-time purchases. You can request a full refund within 7 days of purchase if none of the added links have been used.
- Pro is a one-month pass and does not renew automatically, so there is nothing to cancel — it simply ends unless you renew. You can request a full refund within 7 days of purchase.
- After 7 days, plan purchases are non-refundable, except where required by law.
- Approved refunds go back to the original payment method within 5–7 working days.
To request a refund, email support@onesell.shop with the Payment ID shown in Billing → Purchase history.