Help & FAQ

Open the link in your confirmation email, or use Track order with your Order ID and the phone or email you used. Tracking numbers appear there once the seller ships.

Contact the seller — details are on your order page. If a seller cancels an order you paid online, the refund is automatic. See the Refund & Cancellation Policy.

Pending payments are usually confirmed within a few minutes — refresh your order page. If a payment fails after money is deducted, the payment gateway reverses it automatically within 5–7 working days.

Online payments are processed by Razorpay, straight into the seller's own account — OneSell never sees your card or UPI details. If you pay a seller directly by UPI, that payment is between you and the seller and isn't verified by OneSell.

Sign in, tap New product, add a photo, title and price, and choose how it reaches the buyer. You get a link to share on WhatsApp, Instagram or anywhere. The Free plan includes 2 active links.

In Settings → Get paid choose Simple UPI (no KYC — buyers pay your UPI ID and you confirm each payment) or Razorpay (automatic — buyers pay by card, UPI, netbanking or wallet and orders confirm themselves). Either way money goes straight to you; OneSell takes no commission.

Your Razorpay account must be activated first. In the Razorpay Dashboard switch to Live mode, open Account & Settings → API Keys and click Generate Key. Paste the Key ID and Key Secret into Settings → Get paid. The secret is stored encrypted and never shown again.

No — payments are confirmed without it. Adding the webhook shown in Settings → Get paid makes confirmations instant and more reliable.

Yes — files, license keys or vouchers are delivered automatically after payment. Digital products need Razorpay, because only a verified payment can trigger automatic delivery.

For Razorpay payments, the buyer is refunded automatically from your Razorpay balance and emailed. For Simple UPI orders, send the money back to the buyer yourself.

Yes — that is ShopLink. Customers pick products and send the order to your WhatsApp. See the ShopLink section below.

A link pack adds 10 links, once, and never expires. Pro gives unlimited links and removes OneSell branding from your pages for one month; renew any time to extend it. See Pricing.

ShopLink is a free online catalog maker from OneSell. It puts all your products on one web page with its own link. Customers open the link, choose products, sizes and quantities, and send you the order as a WhatsApp message.

Enter your shop name and WhatsApp number, pick a link name, and sign in with Google. Then add your products with a photo and a price. Your catalog link is ready to share as soon as the first product is added.

Yes. The free plan shows up to 20 products and OneSell takes no commission on your sales. OneSell Pro costs ₹149 a month, shows up to 500 products and removes the "Made with ShopLink" footer from your page.

No. ShopLink works with any WhatsApp number, including normal WhatsApp. Orders open as a chat with the number you choose.

The WhatsApp Business catalog lives inside the WhatsApp Business app. ShopLink is a web page: it works with any WhatsApp number, opens in any browser so you can use it as your Instagram bio link, and lets customers choose sizes, colours and quantities for several products before sending one order message. You can use both together.

No. The catalog opens in the phone's browser. Customers don't create an account, and ShopLink doesn't collect their details.

ShopLink doesn't take payment. You agree payment and delivery with the customer in the WhatsApp chat, for example by UPI or cash on delivery. If you want online payment, you can turn on a OneSell checkout link for any product.

Yes. It is a normal web link, so it works in your Instagram bio, WhatsApp Status, Facebook page, or printed as a QR code.